:root{--d-navy:#0f172a;--d-navy-light:#1e293b;--d-bg:#f5f5f7;--d-white:#fff;--d-slate-900:#0f172a;--d-slate-800:#1e293b;--d-slate-700:#334155;--d-slate-600:#475569;--d-slate-500:#64748b;--d-slate-400:#94a3b8;--d-slate-300:#cbd5e1;--d-slate-200:#e2e8f0;--d-slate-100:#f1f5f9;--d-slate-50:#f8fafc;--d-radius:12px;--d-radius-sm:6px;--d-shadow:0 1px 3px #0000000a;--d-shadow-md:0 4px 12px #0000000f;--d-transition:.2s cubic-bezier(.4,0,.2,1)}.dash{background:var(--d-bg);min-height:100vh;font-family:var(--font-geist-sans),"Inter",system-ui,sans-serif;-webkit-font-smoothing:antialiased;color:var(--d-slate-900);padding:0}.dash__header{background:var(--d-navy);z-index:100;justify-content:space-between;align-items:center;padding:14px 24px;display:flex;position:sticky;top:0}.dash__header-left{align-items:center;gap:16px;display:flex}.dash__logo{color:#fff;letter-spacing:-.01em;align-items:center;gap:10px;font-size:16px;font-weight:700;display:flex}.dash__header-badge{text-transform:uppercase;letter-spacing:.08em;color:var(--d-slate-400);background:#ffffff0f;border:1px solid #ffffff1a;border-radius:100px;padding:4px 10px;font-size:10px;font-weight:700}.dash__refresh-btn{color:var(--d-slate-400);cursor:pointer;transition:all var(--d-transition);background:#ffffff0f;border:1px solid #ffffff1a;border-radius:8px;padding:8px}.dash__refresh-btn:hover{color:#fff;background:#ffffff1f}.dash__metrics{grid-template-columns:repeat(4,1fr);gap:16px;padding:20px 24px 0;display:grid}@media (max-width:900px){.dash__metrics{grid-template-columns:repeat(2,1fr)}}.dash__metric-card{background:var(--d-white);border-radius:var(--d-radius);box-shadow:var(--d-shadow);border:1px solid var(--d-slate-100);transition:box-shadow var(--d-transition);padding:20px 24px}.dash__metric-card:hover{box-shadow:var(--d-shadow-md)}.dash__metric-card--danger{border-left:4px solid #ef4444}.dash__metric-card--warning{border-left:4px solid #f59e0b}.dash__metric-label{color:var(--d-slate-500);text-transform:uppercase;letter-spacing:.04em;margin-bottom:8px;font-size:12px;font-weight:600}.dash__metric-value{color:var(--d-slate-900);letter-spacing:-.03em;font-size:32px;font-weight:800;line-height:1;font-family:var(--font-geist-mono),monospace}.dash__metric-sub{color:#ef4444;margin-top:4px;font-size:11px;font-weight:600}.dash__filters{flex-direction:column;gap:12px;padding:16px 24px;display:flex}.dash__filter-group{flex-wrap:wrap;gap:10px;display:flex}.dash__search{background:var(--d-white);border:1.5px solid var(--d-slate-200);border-radius:var(--d-radius-sm);min-width:280px;color:var(--d-slate-900);transition:border-color var(--d-transition);outline:none;flex:1;padding:10px 14px;font-family:inherit;font-size:14px}.dash__search::placeholder{color:var(--d-slate-400)}.dash__search:focus{border-color:#3b82f6;box-shadow:0 0 0 3px #3b82f61a}.dash__filter-select{background:var(--d-white);border:1.5px solid var(--d-slate-200);border-radius:var(--d-radius-sm);color:var(--d-slate-700);cursor:pointer;appearance:none;transition:border-color var(--d-transition);background-image:url("data:image/svg+xml,%3Csvg width='10' height='6' viewBox='0 0 10 6' fill='none' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M1 1l4 4 4-4' stroke='%2364748b' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E");background-position:right 10px center;background-repeat:no-repeat;outline:none;padding:8px 32px 8px 12px;font-family:inherit;font-size:13px}.dash__filter-select:focus{border-color:#3b82f6}.dash__content{grid-template-columns:420px 1fr;gap:0;min-height:calc(100vh - 300px);padding:0 24px 24px;display:grid}@media (max-width:1024px){.dash__content{grid-template-columns:1fr}}.dash__list{flex-direction:column;gap:8px;max-height:calc(100vh - 300px);padding-right:12px;display:flex;overflow-y:auto}.dash__list::-webkit-scrollbar{width:4px}.dash__list::-webkit-scrollbar-thumb{background:var(--d-slate-300);border-radius:100px}.dash__case-card{background:var(--d-white);border:1.5px solid var(--d-slate-100);border-radius:var(--d-radius);cursor:pointer;text-align:left;transition:all var(--d-transition);flex-direction:column;gap:8px;width:100%;padding:16px 18px;font-family:inherit;display:flex}.dash__case-card:hover{border-color:var(--d-slate-200);box-shadow:var(--d-shadow-md)}.dash__case-card--active{box-shadow:0 0 0 3px #3b82f614,var(--d-shadow-md)!important;border-color:#3b82f6!important}.dash__case-top{justify-content:space-between;align-items:center;display:flex}.dash__case-radicado{font-family:var(--font-geist-mono),monospace;color:var(--d-slate-500);letter-spacing:.02em;font-size:12px;font-weight:700}.dash__badge{letter-spacing:.02em;white-space:nowrap;border-radius:100px;align-items:center;padding:3px 10px;font-size:11px;font-weight:700;display:inline-flex}.dash__badge--sm{padding:2px 8px;font-size:10px}.dash__badge--outline{border:1px solid var(--d-slate-200);background:var(--d-slate-50)!important;color:var(--d-slate-600)!important}.dash__case-subject{color:var(--d-slate-900);line-clamp:1;-webkit-line-clamp:1;-webkit-box-orient:vertical;font-size:14px;font-weight:600;line-height:1.4;display:-webkit-box;overflow:hidden}.dash__case-summary{color:var(--d-slate-500);line-clamp:2;-webkit-line-clamp:2;-webkit-box-orient:vertical;font-size:12px;line-height:1.5;display:-webkit-box;overflow:hidden}.dash__case-meta{flex-wrap:wrap;gap:6px;display:flex}.dash__case-footer{border-top:1px solid var(--d-slate-100);justify-content:space-between;align-items:center;padding-top:8px;display:flex}.dash__case-name{color:var(--d-slate-500);font-size:12px}.dash__case-sla{font-size:11px;font-weight:700;font-family:var(--font-geist-mono),monospace}.dash__pagination{justify-content:center;align-items:center;gap:16px;padding:16px 0;display:flex}.dash__page-btn{background:var(--d-white);border:1.5px solid var(--d-slate-200);border-radius:var(--d-radius-sm);cursor:pointer;color:var(--d-slate-700);transition:all var(--d-transition);padding:8px 16px;font-family:inherit;font-size:13px;font-weight:600}.dash__page-btn:hover:not(:disabled){background:var(--d-slate-50);border-color:var(--d-slate-300)}.dash__page-btn:disabled{opacity:.4;cursor:not-allowed}.dash__page-info{color:var(--d-slate-500);font-size:12px;font-weight:500}.dash__detail{background:var(--d-white);border:1px solid var(--d-slate-100);border-radius:var(--d-radius);box-shadow:var(--d-shadow);max-height:calc(100vh - 300px);overflow-y:auto}.dash__detail::-webkit-scrollbar{width:4px}.dash__detail::-webkit-scrollbar-thumb{background:var(--d-slate-300);border-radius:100px}.dash__detail-empty{min-height:400px;color:var(--d-slate-400);flex-direction:column;justify-content:center;align-items:center;gap:16px;font-size:14px;display:flex}.dash__detail-content{flex-direction:column;gap:28px;padding:28px;display:flex}.dash__detail-header{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.dash__detail-radicado{font-family:var(--font-geist-mono),monospace;color:var(--d-slate-500);letter-spacing:.02em;font-size:12px;font-weight:700}.dash__detail-subject{color:var(--d-slate-900);letter-spacing:-.02em;margin:6px 0 0;font-size:20px;font-weight:800;line-height:1.3}.dash__detail-section{background:var(--d-slate-50);border:1px solid var(--d-slate-100);border-radius:var(--d-radius);padding:20px}.dash__detail-section--ai{background:#fefce8;border-color:#fef08a}.dash__detail-section-title{color:var(--d-slate-600);text-transform:uppercase;letter-spacing:.06em;align-items:center;gap:8px;margin:0 0 16px;font-size:13px;font-weight:700;display:flex}.dash__detail-grid{grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:16px;display:grid}.dash__detail-field{flex-direction:column;gap:4px;display:flex}.dash__detail-field-label{color:var(--d-slate-400);text-transform:uppercase;letter-spacing:.05em;font-size:11px;font-weight:600}.dash__detail-field-value{color:var(--d-slate-900);font-size:14px;font-weight:500}.dash__detail-content-box{background:var(--d-white);border:1px solid var(--d-slate-200);border-radius:8px;padding:16px 20px}.dash__detail-type-badge{background:var(--d-navy);color:#fff;text-transform:uppercase;letter-spacing:.04em;border-radius:4px;margin-bottom:12px;padding:3px 10px;font-size:11px;font-weight:700;display:inline-block}.dash__detail-content-box p{color:var(--d-slate-700);white-space:pre-wrap;margin:0;font-size:14px;line-height:1.7}.dash__ai-grid{grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:16px;display:grid}.dash__ai-item{flex-direction:column;gap:6px;display:flex}.dash__ai-label{color:var(--d-slate-500);text-transform:uppercase;letter-spacing:.04em;font-size:11px;font-weight:600}.dash__ai-value{color:var(--d-slate-800);font-size:14px;font-weight:600}.dash__ai-value--priority{font-family:var(--font-geist-mono),monospace;letter-spacing:.1em}.dash__actions-bar{gap:10px;margin-bottom:16px;display:flex}.dash__action-btn{background:var(--d-navy);color:#fff;border-radius:var(--d-radius-sm);cursor:pointer;transition:all var(--d-transition);border:none;padding:8px 20px;font-family:inherit;font-size:13px;font-weight:600}.dash__action-btn:hover:not(:disabled){background:var(--d-slate-800)}.dash__action-btn:disabled{opacity:.4;cursor:not-allowed}.dash__action-btn--secondary{background:var(--d-slate-100);color:var(--d-slate-700);border:1px solid var(--d-slate-200)}.dash__action-btn--secondary:hover:not(:disabled){background:var(--d-slate-200)}.dash__comment-box{flex-direction:column;gap:8px;display:flex}.dash__comment-input{background:var(--d-white);border:1.5px solid var(--d-slate-200);border-radius:var(--d-radius-sm);resize:vertical;width:100%;color:var(--d-slate-900);outline:none;padding:10px 14px;font-family:inherit;font-size:13px;line-height:1.5}.dash__comment-input:focus{border-color:#3b82f6}.dash__timeline{flex-direction:column;gap:0;display:flex;position:relative}.dash__timeline:before{content:"";background:var(--d-slate-200);width:2px;position:absolute;top:8px;bottom:8px;left:7px}.dash__timeline-item{gap:16px;padding:10px 0;display:flex;position:relative}.dash__timeline-dot{background:var(--d-white);border:3px solid var(--d-slate-300);z-index:1;border-radius:50%;flex-shrink:0;width:16px;height:16px;margin-top:2px}.dash__timeline-item:first-child .dash__timeline-dot{background:#dbeafe;border-color:#3b82f6}.dash__timeline-content{flex-direction:column;gap:2px;min-width:0;display:flex}.dash__timeline-action{color:var(--d-slate-800);font-size:13px;font-weight:600}.dash__timeline-meta{color:var(--d-slate-400);font-size:11px}.dash__timeline-details{margin-top:6px}.dash__timeline-details summary{color:#3b82f6;cursor:pointer;font-size:11px;font-weight:600}.dash__timeline-details pre{background:var(--d-white);border:1px solid var(--d-slate-200);font-size:11px;font-family:var(--font-geist-mono),monospace;color:var(--d-slate-600);border-radius:6px;margin:6px 0 0;padding:10px;overflow-x:auto}.dash__loading{min-height:200px;color:var(--d-slate-400);flex-direction:column;justify-content:center;align-items:center;gap:12px;font-size:14px;display:flex}.dash__loading-spinner{border:3px solid var(--d-slate-200);border-top-color:var(--d-navy);border-radius:50%;width:24px;height:24px;animation:.7s linear infinite dash-spin}@keyframes dash-spin{to{transform:rotate(360deg)}}.dash__empty{min-height:300px;color:var(--d-slate-400);flex-direction:column;justify-content:center;align-items:center;gap:16px;font-size:14px;display:flex}.dash__empty p{margin:0}